Last updated: April 29, 2025
1. Who We Are
Trek Gorilla Tours ("we", "us", "our") is a tour operator based in Kigali, Rwanda. Our website is trekgorillatours.com. We are committed to protecting your personal data and your right to privacy.
2. What Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number when you submit an enquiry form
- Travel preferences, dates, and group size for tour planning
- Country of residence and passport details (only when booking is confirmed)
We also collect anonymous analytics data through Google Analytics (GA4) including pages visited, time on site, and general location (country/city level). This data cannot identify you personally.
3. How We Use Your Information
- To respond to your enquiry and provide tour quotations
- To arrange your gorilla trek permits, accommodation, and transfers
- To send you relevant travel information and updates about your booking
- To improve our website and services using anonymous analytics data
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic via Google Analytics. You can accept or decline cookies using the banner shown on your first visit. Declining cookies will disable Google Analytics tracking but will not affect your ability to use the website.
5. Data Storage & Security
Your data is stored securely on our hosting servers. We implement appropriate technical measures to protect your personal information against unauthorised access, alteration, or disclosure. We retain enquiry data for up to 3 years for business records purposes.
6. Your Rights
You have the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and withdraw consent at any time. To exercise these rights, contact us at info@trekgorillatours.com.
7. Third-Party Services
Our website uses Google Analytics (Google LLC) for anonymous traffic analysis. Google's privacy policy applies to data collected by this service: policies.google.com/privacy. We use WhatsApp Business for customer communication — WhatsApp's privacy policy applies to those interactions.
8. Contact Us
For any privacy-related questions, contact us at: info@trekgorillatours.com or write to: Trek Gorilla Tours, Kigali, Rwanda — Go Safaris Africa Ltd.